Privacy Policy

Last updated: 10 November 2026

1. Who we are

This policy explains how ARCO WOOD LTD (trading as Light Shutters, "we", "us") uses your personal data when you visit this website, contact us, or buy shutters from us. We are the "controller" of your data under UK data protection law.

• Company number: 14010913
• Registered address: 11 Broadway Parade, London N8 9DE
• Showroom: 11A Broadway Parade, Crouch End, London N8 9DE
• Email: info@lightshutters.co.uk · Phone: 020 8348 0003

2. What personal data we collect

• Contact form and messages: your name, email address, phone number and the message you write, whether sent through the website form, by email, phone or WhatsApp.
• Quotes, measuring and fitting: your home address, details and measurements of your windows, your preferences and any photos you send us.
• Orders and payments: order details, invoices and payment records.
• Website use: our web server records technical information such as your IP address and the pages requested, for security and fault-finding. If you accept analytics or marketing cookies, our analytics and advertising providers (such as Google) also collect information about how you use the site; see our Cookie Policy.

We do not knowingly collect data from children, and we do not collect sensitive ("special category") data.

3. Why we use your data, and our legal basis

Purpose	Legal basis
Reply to your enquiry and arrange a consultation or quote	Steps at your request before a contract; our legitimate interest in running our business
Measure, make, deliver and fit your shutters, and honour our guarantee	Performing our contract with you
Keep accounting and tax records	Legal obligation
Protect the website and contact form from spam and abuse	Our legitimate interest in keeping our services secure
Understand how visitors use the website and measure our advertising (analytics and marketing cookies)	Your consent, given through our cookie banner. You can withdraw it at any time through "Cookie settings" in the footer
Send you marketing	Only with your consent, which you can withdraw at any time.

4. Who we share your data with

We do not sell your data. We share it only where needed, with:

• our web hosting and email providers, who store the website and our mailbox;
• installers or sub-contractors who measure or fit your shutters, where we use them;
• Google (Google Analytics and Tag Manager), only if you accept analytics or marketing cookies;
• our accountants and professional advisers;
• authorities such as HMRC or the police, if the law requires it.

The website loads fonts and scripts from Google and Webflow's content delivery network, which means your IP address is sent to those providers when a page loads. If you contact us through WhatsApp, Facebook or Instagram, those services (Meta) handle your data under their own policies. Some of these providers process data outside the UK; where they do, they rely on approved safeguards such as the UK International Data Transfer Agreement or an adequacy arrangement.

5. How long we keep your data

• Enquiries that do not lead to an order: [[ FILL IN: number of months we keep enquiries that do not lead to an order. The owner said under 12, e.g. 6 months ]] after our last contact.
• Customers: accounting records for 6 years, as the law requires, and order and measurement records for the length of our 10-year guarantee so we can support it.
• Server logs: kept by our hosting provider only for as long as is needed for security and fault-finding.

6. Your rights

Under UK data protection law you have the right to: access the data we hold about you; have wrong data corrected; have your data erased; restrict or object to our use of it; receive a copy in a portable format; and withdraw consent where we rely on it. To use any of these rights, contact us at info@lightshutters.co.uk. We will reply within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113. We would appreciate the chance to put things right first.

7. Security

We protect the contact form with security tokens, spam filtering and rate limiting, and we send enquiries to us over an encrypted connection where our email provider supports it. No internet transmission is completely secure, so please do not send us card numbers or passwords by email.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed.