order now - 3 weeks delivery
order now - 3 weeks delivery
Last updated: 10 November 2026
These terms apply to the supply of made-to-measure shutters by ARCO WOOD LTD (trading as Light Shutters, "we") to you, our customer. [[ FILL IN: have these terms checked by a solicitor or trading-standards adviser before publishing ]]
ARCO WOOD LTD, company number 14010913, registered address 11 Broadway Parade, London N8 9DE. Showroom: 11A Broadway Parade, Crouch End, London N8 9DE. Email info@lightshutters.co.uk, phone 020 8348 0003.
Our consultant visits your home, presents samples and gives you a free quote. The quote is based on the measurements taken by our consultant. [[ FILL IN: how long is a quote valid, e.g. 30 days ]]. Because every shutter is made to measure, please check colours, styles and the layout shown in your order confirmation carefully before you confirm.
We aim to fit your shutters within about 3 weeks of [[ FILL IN: start point, e.g. receipt of deposit and confirmed order ]]. This is our target, not a guaranteed date; we will tell you promptly if there is a delay. You agree to give our installers safe access to the windows on the agreed day.
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a contract made away from our premises, but not for goods made to your specification, such as made-to-measure shutters, once we have started making them. [[ FILL IN: describe the point up to which the customer can cancel, and any refund of deposit ]].
We guarantee our shutters for 10 years. The guarantee covers the materials and the mechanisms. [[ FILL IN: what the guarantee does not cover (for example misuse, accidental damage, normal wear) and how to make a claim ]] This guarantee is in addition to your legal rights.
Our goods must be of satisfactory quality, fit for purpose and as described, as set out in the Consumer Rights Act 2015. If something is wrong, tell us and we will put it right. Nothing in these terms limits your statutory rights.
If you are not happy, please contact us at info@lightshutters.co.uk or 020 8348 0003 and we will work to resolve it. [[ FILL IN: optional: name an alternative dispute resolution body you subscribe to, or delete this sentence ]]
We are responsible for foreseeable loss or damage caused by our breach of these terms or our negligence. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.
How we use your data is explained in our Privacy Policy.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although you may also bring a claim in the part of the UK where you live. We may update these terms; the version in force when you place your order applies to it.
